Orchestrator
The control layer: queues, credentials, schedules, capacity and the monitoring that tells you before the business does.
Assessment + implementation. Architecture and setup, or a review of what you already run.
IT and automation owners responsible for keeping robots running.
Robots run from someone's desktop, credentials sit in workflows, or three processes want the same robot at month-end.
What we set up in Orchestrator
Tenants and folders
A structure that matches how your business is organized, with access scoped so a team sees its own work and nothing else.
Queue-based design
Work as queue items rather than scripts to completion — which is what buys retry, throughput by adding a robot, and reporting that means something.
Assets and credentials
Robot identities and secrets held in Orchestrator or a vault, never in code, with an audit trail of what ran against which account.
Triggers and schedules
Time and queue triggers designed around real business windows, including what happens when a month-end run collides with everything else.
Robot capacity
Attended against unattended, how many you need, and how capacity is shared when several processes peak together.
Environments and release
Development, test and production, with packages promoted rather than rebuilt, so a release is a deployment and not an edit.
Monitoring and alerting
Queue health, failure rates and SLA breaches surfaced to a named owner before anyone downstream notices.
Governance
Who can publish, who can start a process, and what gets reviewed — the controls that let an automation estate grow safely.
The structural decision everything else rests on.
- 01Queued
Work arrives as items, not as a script that runs to completion and hopes.
- 02Picked up
Any available robot takes the next item, so throughput scales by adding a robot rather than rewriting.
- 03Completed
Marked done with a result, building a record operations can actually read.
- 04Reported
Volume, failure rate and SLA breaches surfaced to a named owner.
A business exception goes to a person with the reason attached. A system exception retries, then escalates to support. Treating both the same is why operations teams stop trusting an automation — everything lands in one pile.
We design and set up the Orchestrator layer: tenant and folder structure, queue-based work, credentials held properly, triggers, robot capacity, and monitoring wired to an owner.
Queues are the structural decision
Work goes in as items. Robots take items, complete or fail them with a reason, and the queue becomes the record of what happened. That gives retry for free, lets throughput scale by adding a robot rather than rewriting, and produces reporting operations teams can actually read.
Credentials belong in the control layer
Secrets embedded in workflows are the finding every audit produces, and the reason a departing developer’s account still runs production a year later. Orchestrator assets or a vault, with robot identities that are not people, closes it.
Capacity is a design question, not a licence question
Most contention is predictable: month-end, payroll, reporting cycles. Sequencing and priority, set deliberately, usually resolve it without buying more robots.
What you keep
The code and the data·Your existing relationships·Approval and control·The ability to stop·The off switchWhat that means
Start with a 45-minute briefing.
No pitch. We’ll map your situation against what actually works and tell you honestly where to start.