Count resolved exceptions, not alerts. A flag starts the job. It needs enough evidence, a responsible person and a defined next action before it saves anyone any chasing.
Isn’t more visibility a good thing?
Only if someone can act on it. Flagging an unusual movement and helping a team investigate it are different jobs.
1. What a useful alert needs.
Evidence. Enough detail to start without digging through other systems.
A person. Someone responsible for it, who knows it has arrived.
A next action. What to do, and when it counts as resolved.
Practical check: An alert is an input to the job, not its completion.
2. The first step is faster. Is the whole job?
Fictional numbers: 45 minutes today to find, review and resolve a case, against 10 preparing, 20 reviewing and 20 correcting with the tool. That’s 50 minutes, before setup and running costs. Does AI Actually Save Time? covers the method.
3. Agree the measures.
Work. Preparation, review, corrections, handoffs and ongoing maintenance.
Quality. False alarms, missed cases and whether the evidence supports the resolution.
Operation. A relevant service measure. Don’t credit the tool for supplier performance without evidence.
Practical check: Compare similar cases over a defined period.
4. Keep, change or stop.
Keep a useful improvement. Narrow or redesign a workflow that moves work around or creates noise. If the results are too sparse or the cases changed, say the evidence is inconclusive.
Practical check: A smaller, reliable improvement is a valid outcome.
Read more: Inventory Doesn’t Match the System: Can AI Help Find Out Why? · A Supplier Changed the Delivery Date. What Happens Next?
The numbers are fictional and are not a forecast. This is general guidance, not advice for your situation.