Every HR team answers the same questions every week. An HR agent in Microsoft can take on part of that work, using your approved HR information, while the decisions stay with your team.
Three kinds of work.
Recurring questions. The agent answers from approved HR documents and shows the source, so an employee can see where the answer came from.
The right document. It retrieves policies, forms and supporting information instead of leaving people to search for them.
Defined tasks. It carries out controlled actions in connected systems, within the limits agreed for it.
Boundaries are part of the build.
A useful HR agent answers from approved information, stays within its defined scope and passes a question to a person when it should. Those limits are designed and tested, not added afterwards.
Practical check: Decide which questions it answers, which documents it uses and which decisions stay with your team before anything is built.
What it has done in one deployment.
In one energy-sector deployment, an HR agent in Microsoft is estimated to save approximately 400 hours of HR effort a year. Results depend on scope and circumstances.
Start with your own questions.
What does your team answer every week? Those questions, and the guidance you already use to answer them, are the starting point for scoping an agent.
See the service: HR Knowledge Agent · The energy-sector HR example