Prepare the facts and intended outcome in the language you’re comfortable using, rehearse likely questions, and check every commitment. Fluent wording is not the same as the right meaning.
Can’t you just run it through a translator?
For some messages, maybe. Dates, prices and promises still need checking.
1. Prepare the message before the call.
Meaning. Write the facts and intended outcome in the language you’re comfortable using.
Terms. List product names, numbers and expressions that need to stay precise.
Practice. Rehearse likely questions using fictional details and approved tools.
2. Check commitments, not just fluent wording.
Review dates, prices, technical terms and what the business is promising. Use a qualified language reviewer when the consequences require it.
Practical check: Translating it back can help spot a difference. It isn’t independent proof of accuracy.
3. Make the follow-up easy to confirm.
Send a clear summary of what was agreed and ask the customer to correct anything misunderstood. Then assess whether the exchange became clearer.
Practical check: The goal is participation, not hiding an accent or removing the person from the relationship.
Read more: Using AI to Practise Difficult Customer Conversations · A Customer’s AI Told Them Something Else. What Now?
This is general guidance, not advice for your situation.