Automation Centre of Excellence and governance

An automation Centre of Excellence designed and implemented — an operating model and governance, not a platform — so automation runs as a program rather than a pilot.

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Project type

Operating model and governance

Practice

Automation

Where it reached
  • People
  • Process
  • Information
  • Technology

Where they started

Automation needed to move from individual builds to a program the business could rely on.

What we did

Like the AI Centre of Excellence, this is an operating model and governance play rather than a platform one:

  • Pipeline. How automation opportunities are found, assessed and ranked.
  • Standards. How automations are built, tested and reused.
  • Governance. Who approves, who owns what runs, and how access is controlled.
  • Implementation. Designed the Centre of Excellence and helped stand it up.

What changed

Automation run as a program — a pipeline, standards and clear ownership — rather than as a series of one-off builds.

The practice behind it

Want the same result?

Automation

Less manual work, and systems that talk to each other properly.

What it covers ↗

IT operating model

An IT function set up to deliver what the business asks of it.

What it covers ↗
More of our work

Want a result like this?

Bring the situation you are in. We will tell you where we would start, and whether it is worth doing now.

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