IT help desk agent
An IT help desk agent built in Copilot Studio, taking common questions off the service desk so people handle the work that needs a person.
Project type
Agent build
Practice
Copilot Studio
Where it reached
- People
- Process
- Information
- Technology
Where they started
The service desk needed to spend less time on questions that already had answers.
What we did
Built and deployed an IT help desk agent in Copilot Studio, grounded in the IT team’s own knowledge.
What changed
Common IT questions answered by the agent, and the service desk’s time kept for the work that needs a person.
The practice behind it
Want the same result?
Want a result like this?
Bring the situation you are in. We will tell you where we would start, and whether it is worth doing now.